Everything you need to know about setup, devices, connections and support.
Frequently asked questions
Everything you need to know about setup, devices, connections and support.
What internet speed do I need?
A stable 20 Mbps connection is a sensible starting point for HD. More bandwidth is recommended for 4K or busy home networks.
Which devices are supported?
Most modern smart TVs, popular TV sticks, Android TV devices, phones, tablets and computers are supported.
How quickly is access activated?
Activation details are normally prepared shortly after an order is confirmed.
Can I use the service while travelling?
Availability can vary by destination, local regulation and content rights. Check before travelling.
Can I watch on multiple devices?
You can install the service on supported devices. Simultaneous viewing depends on the connection option selected.
From sign-up to switch-on.
Check your device, prepare your access details and work through common playback problems before asking for help.
- 01
Choose a plan
Select the duration that suits the way you watch.
- 02
Receive your details
Get your access information and the guide for your device.
- 03
Press play
Complete the quick setup and start exploring.
Bring every kind of night together.
Choose a plan or ask for help selecting the right setup for your main screen.